Ingest
Chat transcripts flow directly into CIMS via secure API or webhook.
Fraud Intake
Chat‑Driven Fraud Intake
Real‑Time Signals. Zero Missed Cases.
CIMS transforms your customer‑service chat system into a real‑time fraud‑detection engine. No more buried transcripts. No more lost complaints. No more blind spots.
Why Chat‑Driven Fraud Intake Matters
With call centers disappearing, chat systems have become the new frontline for fraud detection. CIMS ensures every fraud signal is captured, normalized, and routed — automatically.
- Direct integration with Zendesk, Intercom, Freshdesk, Gorgias, and more.
- AI‑powered transcript normalization and entity extraction.
- Automatic Case or Incident creation based on tenant rules.
- Integration Health Dashboard with readiness scoring.
- Fraud category mapping and SLA routing.
- Zero manual triage. Zero missed complaints.
Normalize
AI converts fragmented messages into a clean, investigator‑ready narrative.
Score
Risk indicators, sentiment, contradictions, and missing context are flagged.
Route
Tenant‑defined rules determine whether to create an Incident, Case, or Note.
Integrate in Hours — Not Weeks
Our team helps you connect your chat system quickly and safely.
- Secure API endpoint
- Pre‑built connector templates
- Tenant routing rules
- Integration Health Dashboard